Managing payments

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19 Comments

  • Jason Newhall

    Is there an option to ADD a payment method?

    1
  • Brett Bowser
    Zendesk Community Manager

    Hey Jason,

    Only one payment option can be on an account at a time as far as I know. You won't be able to add additional payment options so instead you'll just need to change your primary payment option.

    Let me know if you have any other questions!

    0
  • Lydia Bae

    I'm not the account owner but admin for billing but cannot update our payment info...

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Thank you,Lydia Bae
    I updated the article to clarify that only the account owner can perform this task. 
    Lisa

    0
  • Lydia Bae

    Thanks Lisa, good to know.

    0
  • Arturo Ortiz Ortiz

    I want to upgrade, please contact me

    0
  • Dave Dyson
    Zendesk Community Manager

    HI Arturo,

    Please contact our support team using Option 1 here: Contacting Zendesk Customer Support

    0
  • Silver Screen Bottling Co.

    Our account has been suspended, and we need to update the credit card info, but cannot access the admin.  The account is Silver Screen Bottling Co. I want to pay our balance and restore our service but cannot do so, and your customer service is not helpful at all.

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey there,
     
    Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our Customer Care team can get this resolved for you.
     
    You'll receive an email shortly stating your ticket has been created so feel free to reply back to that with any other information you think may help :) 

    Cheers!
    0
  • Silver Screen Bottling Co.

    When will we be able to restore our account? I don't want it to be permanently deleted. We have been clients for 3 years and do not want to lose our data. I need to login to our account to be able to update our payment information.  Please expedite this request.

    0
  • Brett Bowser
    Zendesk Community Manager
    Hello,
     
    I did some digging on my end and it looks like your account has been temporarily reactivated. You should be able to log in and update the payment information.
     
    Let me know if you have any other questions!
    0
  • odevtezprojemerkezi

    I can't log in to my account because I haven't paid. it's like my account has been completely deleted, and that's ridiculous... is there anyone who can support me? i want to get my old zopim. I have a lot of recorded messages there. help please

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Sait,
     
    It looks like you have a ticket open with our Finance team to get your account temporarily re-activated so you can make a payment.
     
    You'll receive an email from their team shortly.
     
    Thanks for bringing this to our attention!
    0
  • odevtezprojemerkezi

    Unfortunately, I didn't get much support from incoming emails. Unfortunately, there is no article that you can send me a link and update your credit card account information here and get your old account back,

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Sait,
     
    It looks like you have a ticket open with our Finance team and they were able to get you access to your account again.
     
    If you do continue to experience issues please let us know!
    0
  • nermen dashar

    Hi, I can't find the option to choose the method payment and the next steps , please help me 

    just the question about where i would transfer the money ?

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Nermen, 
    From the article: 
    "You must be the account owner to perform these tasks. If you are not an account owner and you want to change your payment method, contact the account owner."

    0
  • HR Team

    Hi our account has been suspended but I'm not sure why. I am not the admin and the owner isn't here. I believe I may need to update payment method but cannot. Can you please assist

     

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hello HR Team
    You need to contact Zendesk Customer Support to help you with this issue. 

    0

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