Adding custom fields to users

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35 Comments

  • Arianne Batiles
    Zendesk Customer Care

    Hi Jahn Bronilla,

    Custom user fields can now be shown in the user data app. You need to click on the Settings (gear icon) and select the user fields you want to display in the app.  

    1
  • Jahn Bronilla

    Thank you @Arianne Batiles

    0
  • Mgo Dono

    Is there a way to create a ticket field and sync the user fields into the ticket section? 

    0
  • Mehmet KIZILASLAN

    ticket field Where should I create it?

    0
  • Brett Elliott
    Zendesk Product Manager

    Hi Mgo Dono

    Is there a way to create a ticket field and sync the user fields into the ticket section?

    Not natively in Zendesk. I have seen some Zendesk customers achieve user <> ticket field syncing with custom scripts that use our public APIs.

    If you don't mind me asking, what are you trying to achieve by syncing user and ticket fields?

    0

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