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Inserting and editing links in articles



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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67 comments

Hello,

I cannot get anchor links to jump to the anchored section in the Knowledge App. This quadruples the work to create and maintain. Please advise.

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Anne Ronalter

Zendesk Customer Care

Hello Alice,

thank you for your Feedback on that.

Please also feel free to leave a comment on this existing post:
Ability to copy Anchor/Jump links in the Knowledge Capture Tool

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Has anyone found a solution for heading (anchor/jump) links not working in body text? 

What I'm experiencing is when users click on an anchor link, the URL changes to include the heading ID, but the page itself doesn't navigate to the linked section, it just remains on the current spot. However, if you right-click and open the link in a new tab, the new tab jumps to the appropriate header section.

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Zsa Trias

Zendesk Customer Care

Hello Cameron,

You may want this article about How do I manually create anchor links in articles?

Hope this helps!

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Hi team,

 

Is there a way we can add a button or a image and add a link inside the article .

Please respond

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Hi! 
What is the recommended best practice to manage links in the Knowledge Base? We recently migrated our knowledge base to ZD, and we would like to list all links within articles so we can make sure no links to the previous platform remain active/visible. We do not need information on links within support tickets. 

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Francis Casino

Zendesk Customer Care

Hello Sheena,
 
Could you please clarify if you're looking to add an image with a link on it inside an article? 

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