Explore recipe: Reporting on calls received per Talk number

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2 Comments

  • GAO cécile

    Hello, 

    Could you please clarify why "Ticket ID" is sometimes blank in the example? 

    Thank you, 

    Rgds

    0
  • Gab Guinto
    Zendesk Customer Care
    Hello,
     
    Calls/Call IDs that doesn't display a corresponding ticket ID in reports are those that didn't create a ticket such as when the user abandons a call while in queue. If you want to check where these calls came from, you filter your report to show only those with null Ticket ID and then slice the query by Call completion status.
    0

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