Optimizing the Zendesk Agent Workspace

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  • shelley



    Agt Workspace enabled / LiveChat enabled / Messaging disabled
    I have followed step #5 for Chat tasks for Admins so our agent have the ability to transfer chats. From what I have read this is the only way for agents to transfer chats in the Agt Workspace.

    However it now displays Departments as an option in the Web Widget (Classic) for the customer to select Department. Is there a way to not display Departments in the Web Widget (Classic) and still keep the ability to transfer chats in the Agt Workspace?



  • Dane
    Zendesk Engineering
    Hi Shelley,

    It seems that you have already submitted a ticket for this concern. I'll be posting the response here for the visibility of other users.

    You can utilize the Department API endpoint to hide it from users.

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