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Zendesk In-Product Cookie Policy



Edited Oct 08, 2024


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Updated on 3 February 2022 to add help_center_data cookie.

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June 1, 2022 - This Policy has been updated.

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Various amendments made on 28 June 2022, including (i) the addition of _zdsession_talk_embeddables_service, _zdshared_user_session_analytics, ZD-widgetOpen and ZD-launcherLabelRemoved; and (ii) amendments to ZD-suid and ZD-buid, which are existing Zendesk cookies.

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February 9, 2022 - This Policy has been updated to add the ZD-soundNotificationDisabledKey cookie.

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March 14, 2022 - This Policy has been updated to add the ZD-bannerDismissed localStorage object.

 

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October 30, 2023 - this Policy has been updated to reduce the storage duration of the _zdshared_user_session_analytics cookie to 90 days.

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December 4, 2023 - Updated to add _answer_bot_service_session cookie.

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January 26, 2024 - This Policy has been updated to add the support:{user_identifier}::recently_searched, support:{user_identifier}::recently_visited_organizations, support:{user_identifier}::recently_visited_tickets, support:{user_identifier}::recently_visited_users, and support:{user_identifier}::recently_visited_side_conversations cookies.

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March 7, 2024 - This Policy has been update to revise how Cloudflare cookies are included. 

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July 9, 2024 - This Policy has been updated to add cookies related to the Ultimate Widget. 

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October 8, 2024 - This Policy has been updated to add the _zendesk_oidc_state cookie. 

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