How do I make the widget open up directly to a live chat session when my customer loads my webpage?

Question

I don't want my widget minimized and to require a click to open chat when a customer first visits my website. I want live chat to pop up and open automatically without my customer needing to request a chat manually. How can I do that?

Answer

Note: Messaging does not have out-of-the-box proactive notification functionality. For information on messaging, see the article: Messaging vs live chat: which is right for you?

To make your widget open up into a live chat when the customer first loads the page, you have two options:

• Use a chat trigger as described in this article: Targeting key visitors with proactive chat
• Add the following code right below the widget script in your website:

  <script type="text/javascript">
  zE(function() {
  zE.activate();
  });
  </script>

Disclaimer: The above code is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution online.