Explore recipe: Viewing the articles most commonly linked using Knowledge or the Knowledge Capture app in tickets

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  • Brandon Tahquette

    We have a lot of articles already built but we're looking to grow our ability to deflect with smaller and more direct articles. We don't want agents creating and then publishing the article without it going through a review first. If they create the article and copy the unpublished link, will Explore capture that as a linked article?

  • Gab Guinto
    Zendesk Customer Care
    Hi Brandon,

    When you add a link to an article that isn't published in your Help Center, then that event/article link won't be counted in Explore reports. Link events are only counted for published articles. 

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