The ticket.title placeholder displays first comment instead of the subject

Return to top


  • Adrian Bishop

    Thanks for writing this article, we set this to agent view only to remove it from the submit a request form, we didn't expect this result.

    Is this a bug? If not then the assumed feature seems ridiculous.

  • Dane
    Zendesk Engineering
    Hi Adrian,
    This behavior is currently expected. 
    I understand that it does not suit your current workflow. Would you mind posting your use case to our Feedback on Support topic? We have a template you can copy and use in your post. Thanks!

Please sign in to leave a comment.

Powered by Zendesk