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Admin's guide to the Zendesk API



Edited Aug 26, 2024


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I'm trying to figure out rate limits for using the Help Center API.  I want to use an API to get article content from the Help Center.  GET /api/v2/help_center/{locale}/articles/{article_id}

 

I've looked https://developer.zendesk.com/api-reference/introduction/rate-limits/#endpoint-rate-limits  and https://developer.zendesk.com/api-reference/introduction/rate-limits/#zendesk-support-plan-limits.

 

Can you let me know what the rate limit is for this API?  

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image avatar

Paolo

Zendesk Engineering

Hi Jennifer,
 
This endpoint GET /api/v2/help_center/{locale}/articles/{article_id} does not have it's own endpoint limit. This will fall under the rate limit of your plan. Please refer to this link for more information.
 
Best,
Paolo | Technical Support Engineer | Zendesk

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Hello
How can we obtain a report “Agent updates” via API, and what do we need to do to achieve it?

The report includes the following fields:

  • Updater name
  • Updates
  • Comments
  • Public comments
  • Internal comments
  • Tickets updated
  • Tickets solved
  • Tickets created

The current report can be found at: https://customerservice5646.zendesk.com/agent/reporting/explore_support/period:0

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our customer wants to create the ZD tickets from their ServiceNow solution - which API endpoint they should use to pass the data (matching our preset ticket form)?
Thanks

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What API can we use to retrieve the Quick Answer result section for KB search?

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