Reviewing articles in Content Cues

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  • Sally Anne Dishong

    Hi Dane,

    Thank you for your response. In my three Help Centers, the articles that are being suggested for updates contain only a reason based on number of views. For example: 

    This article has received 299 views in the last 60 days. Try updating it to make sure it's up to date and accurate.
    Cue created
    last year
    So I have a couple more questions:
    1. Is there more information other than the number of views we should be getting on Content Cues suggestions for article updates?
    2. If the cue was created "last year" are the views in the cue from that time period (one year ago) or the current time (actual last 60 days).
  • Sally Anne Dishong

    Maybe I'm missing something...but how is the "Update" content cue data different from looking at the most viewed articles in reporting over the same period (e.g. last 60 days)?

  • Dane
    Zendesk Engineering
    Hi Sally,
    The Content Cues will give you an overview of the articles that needs to be updated or archived using our AI technology. Unlike the most viewed articles in reporting, it will also provide recommendations and the reasons why it thinks the article needs to be updated.

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