Reviewing articles in Content Cues

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2 Comments

  • Sally Anne Dishong

    Maybe I'm missing something...but how is the "Update" content cue data different from looking at the most viewed articles in reporting over the same period (e.g. last 60 days)?

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  • Dane
    Zendesk Engineering
    Hi Sally,
     
    The Content Cues will give you an overview of the articles that needs to be updated or archived using our AI technology. Unlike the most viewed articles in reporting, it will also provide recommendations and the reasons why it thinks the article needs to be updated.
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