Security Configuration Requirements for HIPAA or HDS Enabled Accounts on Zendesk

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  • Craig Lima

    January 21st, 2021

    Addition of number 1.11 disallows CSAT unless Subscriber assumes responsibility of data sent via email as part of the survey. 

    Caveat in number 1.7 to make allowances for Subscribers altering viewing permissions due to users already having approval to access such data on their ends.

    Updated entire document to match company stle of embedded links within text as opposed to inline URLs (no impact to configuration content). 

  • Craig Lima

    July 9th 2021 edit:

    1. Adds point 3. under Chat section for responsibilities around Agent Workspace usage.


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