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About the standard ticket triggers



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Jennifer Rowe

Zendesk Documentation Team

Edited Dec 18, 2024


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31 comments

I have a question about Notify Requesters and CCs of Comment update… 

From what I understand, in order for the Requester to not receive a notification on their own comments, you add the Condition Requester | Is not | (current user)… If this condition is added, then the trigger will not fire. My issue is, I don't want the Requester to receive notification of their own comment, but I DO want the CC to receive notification of the Requester's new comment. There is no Action that notifies just the CCs. How am I able to send the new comment notification to the CCs in this scenario? 

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