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Resending a verification email



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Lisa Kelly

Zendesk Documentation Team

Edited Jun 21, 2024


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Hello, why might the resend verification email option be greyed out? I've updated someone whose account was created a year ago to Team Leader temporarily and I'm being told he needs to verify his email by one of our agents. She sent him the email but he is saying he doesn't see it anywhere (not even in spam). As an Admin, I'm not able to re-send this to him. Is there something else we should be doing? Should we ask him to click on the "forgot my password" link? Thanks,

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Karen Beltran

Zendesk Customer Care

Hi Andriana G

Since the issue involves credentials. We will create a ticket on your behalf. Thanks!

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Zsa Trias

Zendesk Customer Care

Hello Rubben,

The "Resend verification email" option could be greyed out if the user's email address has already been verified. If the user is unable to access his/her account using their Zendesk credentials, they can reset their password instead. 

Reference: How do I reset my password when I can't sign in?

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Hello Zendesk Team,

 

This Article doesn't cover the limitation when we migate the agents via API. Recently we were testing agent migration via API and identified that if an agent email is verified on source and migrate the agents on target via API then the emails are also verified on target. Due to this the Activation link for agents was not sent.

 

This is really important to highlight in the article.

 

We had to work on API script to send the activation email via API as manually sending the  Activation email option was greyed out for us. 

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