Question
How do I export my data and reports from Analytics, Support, Sales, Knowledge, or Chat?
Answer
Exports are available for each individual product. Select an option from the list below to learn how to export data from the product you use:
Export data from Support
To export data directly from the Support product, choose your preferred option from this article: Exporting ticket, user, or organizational data from your account.
Verify your plan against these requirements. If your plan allows exports, yet you do not see the Reports option, contact Zendesk Customer Support to request the feature.
For additional information, see these articles:
- How to export a list of users
- What is the recommended method to regularly export Zendesk Support data?
- What are my ticket export options?
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Where is the data export option?
Note: The ability to export data to a JSON, CSV, or XML file is available to admins on the account and agents with a custom role that has export permissions.
Export reports from Analytics
Export a dashboard by following the directions in the article: Exporting a dashboard tab.
Export a report by following this article: Working with reports from within a report.
Export data from Sales
To export data from Sales, follow the directions in this article: Exporting data from Zendesk Sales.
Exporting data from Knowledge
No export feature is available for Knowledge. Learn more about alternatives in this article: How can I export my help center content?
Exporting data from Chat
You can export your chat histories by following the directions in this article: Reviewing and exporting your past chats in History.
For information on exporting conversion data, see the article: Exporting Chat Conversion Tracking data.