Question
How do I export my data and reports from Explore, Support, Sell, Guide, or Chat?
Answer
Export reports from Explore
Export a dashboard by following the directions in this article: Exporting your data. Export a query by following the directions in this article: Working with queries from within a query.
Export data from Support
To export data directly from the Support product, choose your preferred option from this article: Exporting data to a JSON, CSV, or XML file. See additional information in these articles:
- How to export a list of users
- What is the recommended method to regularly export Zendesk Support data?
- What are my ticket export options?
- Where is the data export option?
Export data from Sell
To export data from Sell, follow the directions in this article: Exporting data from Zendesk Sell.
It should be noted that you can now export Sell data from Explore much like you would for other products, and utilize other traditional Explore features.
Exporting data from Guide or Chat
There is not a native export feature for Guide. Learn more about alternatives in this article: Help Center data export. Exporting data from Chat is also a bit different, learn more in this article: Exporting Chat Conversion Tracking data.
3 Comments
I see articles about exporting tickets but what about importing tickets from another help desk service?
While not everything can be migrated into Zendesk through the user interface, there are a variety of resources and features that you can utilize to import information. For tickets, you can use the following:
I hope this helps!
That does help and I've seen that core api import article but I don't see where you would upload said JSON file in ZenDesk
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