How do I delete data from Explore?

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  • Vera Bakalli

    If we delete tickets, are the SLA and CSAT also deleted?

  • Evan Mc Givern

    Hi @... ,

    Yes if a ticket is deleted from your account, the SLA and the CSAT rating associated with that ticket will also be deleted and this will be reflected in your Explore reports once Explore syncs on the next account sync depending on your plan. If you would like to know when your Explore account syncs check out our article How frequently does my Zendesk data sync to Explore?


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