Question
Is it possible to reset the reporting data in my account?
Answer
No, you can not delete or reset the data in Explore directly. Explore does not house the data it displays. Explore simply pulls data from the source products such as the ticketing system or live chat system and shows it to you in a useful visualization.
If you want certain data or information to be deleted, delete it at the source. For example, if you want to delete ticket data for a certain user, delete those tickets in the Support ticketing system, not Explore.
Alternatively, apply a filter in your report to hide unwanted information. For more information, see the article: Working with report filters.
To learn more about Explore's data structure, see the article: Understanding dataset structure.
2 Comments
If we delete tickets, are the SLA and CSAT also deleted?
Hi @... ,
Yes if a ticket is deleted from your account, the SLA and the CSAT rating associated with that ticket will also be deleted and this will be reflected in your Explore reports once Explore syncs on the next account sync depending on your plan. If you would like to know when your Explore account syncs check out our article How frequently does my Zendesk data sync to Explore?
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