A billing admin is a Zendesk admin with special permission to manage subscriptions. This article describes how you can view billing admins in your account and how the account owner can create billing admins to help manage subscriptions.
This article contains the following sections:
- About billing admins
- Viewing billing admins
- Granting billing permission to admins
- Removing billing permission from admins
Related topics
About billing admins
The account owner can give other admins billing permission on an account. When enabled by the account owner, billing admins have the same subscription permissions as the account owner, except for cancelling products or accounts and managing payments.
Both self-service and sales-assisted accounts can have billing admins. Changes a billing admin can make depend on the account type you have. For details, see About Zendesk account types for billing and subscription management.
You can only create billing admins if your account contains the Support product or if you are a Suite customer. Only Support admins can be granted billing admin privileges. Admins in Guide, Explore, Talk, Chat and Sell can become billing admins only if they are also Support admins. Despite this limitation, billing admins are able to update subscriptions for all products, even if they are not admins for that product.
Viewing billing admins
Any admin can view billing admins on an account. This feature is useful if an admin wants to contact a billing admin and request approval for a subscription change.
To view billing admins
-
In Admin Center, click
Account in the sidebar, then select Billing > Contacts.
A list of account contacts appears. The list includes information about the billing admins on the account, including Name, Email address, and the date of their Last sign-in.
Granting billing permission to admins
Only the account owner can grant billing permission to an admin. Other billing admins cannot grant this permission. You can grant billing permission to admins only, not agents.
To give an admin billing permission
-
In Admin Center, click Account in the sidebar, then select Billing > Contacts.
A list of contacts for your account, including the account owner, appears.
- Click Add billing admins.
- Select one or more admins to have billing permission.
As you type, you can pick admins from the list. Make sure the admin you want to add has a verified email address.
- When you’ve finished adding admins, click Save.
The admins you selected have billing permission on your account. These admins appear in the Billing admins list. Their role name remains as Admin in Admin Center Roles and access.
Removing billing permission from admins
Only the account owner can remove billing permission from an admin. Account owners cannot remove billing permission from their own account.
-
In Admin Center, click Account in the sidebar, then select Billing > Contacts.
A list of contacts for your account, including the account owner, appears.
- Click the options menu icon (
) next to the admin whose billing permission you want to remove. - Select Remove.
