If you notice inaccurate data, use this troubleshooting guide to work through a number of reasons why your reports might be incorrect. Then, use that knowledge to correct your reports and better present your data.
This article contains the topics below.
Check metrics and attributes
If data does not match, check the description or formula of the metrics and attributes used in your report.
Check filters
Verify or remove your filters. Filters exclude specific types of data. For example, if you filter your data with the Ticket created - Date attribute, the report shows the number of tickets created on each date. On the other hand, if you slice the report using the Ticket solved - Date attribute, the report shows the number of tickets solved on each date. As a result, the number of tickets may differ.
For more information, see these articles:
Check the time frame
Filter your data to the same time frame as the data you want to validate. The timeframe in your reports and dashboards depends on date filters. Use the below resources to learn more and check your reports:
Cross-check with the source product
Pinpoint what data shows in your report and compare it with the source data, see the article: How do I validate that Explore is showing the correct data?
Different tools have different definitions of data. Comparing Explore reports with other tools may cause discrepancies with these articles:
- Understanding discrepancies between Explore reports and exports
- Understanding discrepancies between the Talk Live calls dashboard and the Explore live dashboard
- Understanding discrepancies between Guide and Google Analytics data in Explore