Restricting access to projects in your Jira integration

By default, all Jira projects are available through the integration. However, a Jira administrator can restrict access to Jira projects. This feature provides the benefit of limiting access to sensitive information stored in specific Jira projects, and creates a better user experience by only showing relevant projects in the Jira app in Support.

Note: This restriction does not apply to other admin-controlled integration features such as Jira workflow integration and field syncing. These features only work on linked tickets and the linking functionality is dependent on project restrictions.

To restrict a Jira project from appearing in the Jira integration

1. Log in to your Jira account. You must have admin privileges to make these changes.
2. Click the Settings cog, then select Apps> Manage apps > Zendesk Support for JIRA > Configure.
3. Click the Project Restrictions tab on the left sidebar to open the Project Restrictions page.
4. Move your projects into the allowed or restricted groups using the control buttons:
   
   
5. Click Save to save your changes.

When you save these settings:

• Only allowed projects appear in the project selection when creating an issue in the Jira app in Support:
  
  
• Only issues in allowed projects appear in search results when linking an issue in the Jira app in Support:
  
  

Restricting a project does not affect previously linked issues. Issues that have been linked before a project was restricted remain untouched.