Start moving to messaging
Get ready to expand your customer communication capabilities! Migrating from live chat to messaging expands Answer Bot functionality, gives you the tools to create automated customer conversation flows, and seamlessly integrates with your mobile apps and web pages.
See what messaging can do
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There’s a lot of new functionality available when you migrate to messaging. Before you make the move, check out what messaging can (and can’t) do.
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Learn about what's changing
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Find out how the world of real-time support is changing -- for your customers, agents, and admins.
See how your account settings change Understand the new customer experience
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Make the move
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Now that you're familiar with the new messaging experience, it's time to roll up your sleeves and get the migration started! |
Train your agents
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Give your agents the knowledge they need to become fully-operational messaging heroes. |
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When you need more help, we've got your back
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 Troubleshooting advice |
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2 Comments
Hi - could you please add a section for Developer Docs? Specifically, we are having trouble understanding whether the Live Chat Incremental Export APIs also work for Messaging. Thank you!
The Live Chat Incremental Export APIs is only for live chats, and for any other channels where ticket are created in support, you will need to use the Core Incremental Export.
More information in our documentation about Incremental Export
I hope this helps,
Best
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