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Resources for migrating from live chat to messaging



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Aimee Spanier

Zendesk Documentation Team

Edited Jan 03, 2023


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Hi - could you please add a section for Developer Docs? Specifically, we are having trouble understanding whether the Live Chat Incremental Export APIs also work for Messaging. Thank you!

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Salim Cheurfi

Zendesk Customer Care

Hi Noel, 
 
The Live Chat Incremental Export APIs is only for live chats, and for any other channels where ticket are created in support, you will need to use the Core Incremental Export
 
More information in our documentation about Incremental Export 
 
I hope this helps, 
 
Best 
 
 

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