Migrating from live chat to messaging

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  • Fiona

    It's hard to understand the full implications of switching over. If we do so, then decide it's not for us, is it easy to undo everything and go back to the previous Agent Workspace?

  • Anne Ronalter
    Zendesk Customer Care
    Hello Fiona,

    we have an article about this topic here:

    How do I turn off messaging and go back to live chat?
  • Fiona


  • Jona the Dev

    Anne Ronalter is there a resource that goes over migration between the different API clients?

    With live chat we had the zE object to show/hide the chat widget as well as listen/respond to certain events. What's the equivalent in zendesk messaging? What's the best practice for migrating from one to the other?


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