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36 Comments

  • Miranda Burford
    Zendesk Product Manager

    Thanks @....  That's useful feedback.  We've made a note of that on our side for future consideration.

    - Miranda.

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  • Daniël Nieuwendijk

    Messaging lets you have rich conversations

    Rich is good, but how about fun? Can you add buttons for customers to add emojis and gifs to the conversation? Really, emoji is such a standard tool for conveying meaning and intention, that I think it really needs to be supported better.

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  • Miranda Burford
    Zendesk Product Manager

    Thanks for the suggestion, Daniël Nieuwendijk.  It's currently possible for end users to use the system keyboard shortcuts and enter emojis into the conversation but agree that an emoji selector would make this more seamless.  We'll log this feedback for future consideration.

    Thanks,

    - Miranda.

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  • Bruno Cabral

    On Zendesk product update page, user authentication on messaging is said to be completed and there's a link to this article

    (https://www.zendesk.com.br/whats-new/)

    But it seems that this article and the one about messaging limitations (https://support.zendesk.com/hc/en-us/articles/4408822351642) are not updated yet 

    Can you confirm that? Can you provide more info on how that will work?

    Cheers

    Bruno

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  • Miranda Burford
    Zendesk Product Manager

    Hi Bruno Cabral,

    Authentication within messaging is yet to be completed. We are currently working on it and expect it to be released to customers early 2022.  Apologies for the misunderstanding.  What's new showed a sneak peak of what's to come!

    I agree that our documentation isn't as clear as it could be.  I'll chat to the team and see if we can publish a useful guide of what to expect for Authentication within messaging.  Thanks for your feedback!

    - Miranda.

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  • 강동영

    Hi our company is using zendesk api. Is it possible to clear chat history manually? We need to show clean empty screen whenever different user logs into the app. Currently, past conversation remains regardless of different users logging in and logging out. 

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