What are the attachment limits in Help Center?

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2 Comments

  • Sadie

    When customers try to attach files to their replies to a ticket, that reply simply never shows up in our Zendesk instance at all, and the customer does not get any sort of bounce or error message. How can we configure a better user experience for this use case?

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  • Cheeny Aban
    Zendesk Customer Care

    Hi Sadie,

    Are your end-users experiencing the behavior when replying via email, chat, or messaging tickets? Were you able to replicate the same on your account? Further, can you confirm that you have a trigger that sends email notifications if the issue is with email tickets?

     

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