If you're new to Zendesk Support and want a quick overview of what it's all about, this getting started tutorial is for you. We'll introduce the core concepts of Support and then get you on your way to configuring it and going live.
This is a fairly quick read for you and we've thrown in some videos along the way. There are also optional step-by-step tasks.
If you don't already have an account, you might want to start a Zendesk trial now, because this tutorial includes a number of simple tasks you can do in your own account.
When you're ready to get started, click Lesson 1 in the left sidebar.