Measuring business goals with conversion tracking

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2 Comments

  • Christian Perdikis

    Hello,

    We use Conversions ("Goals") in our Chat reporting. Now that Explore is Zendesk's central analytics solution, could you please explain how we can view Conversions within an Explore report? I don't see "goals" or "conversions" as an available metric when building out my Explore query.

     

    Thank you!

    Christian

    0
  • Dane Adriano
    Zendesk Customer Care
    @Christian,
     
    As of the moment, conversion tracking is only available in Chat Analytics. We don't have any updates yet on when it will be added to Explore.
    0

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