Exporting data to a JSON, CSV, or XML file

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  • Anne Ronalter
    Zendesk Customer Care

    it seems like the function is not yet enabled for your account.

    To do so, I will go ahead to open a ticket on your behalf.
  • Mukesh Kumar

    Hey Team, 

    I have been working on the data export and getting to know it slowly. I must say JSON export is great to view the data. 

    I have a question though, like JSON, where you can define a date range and data type, can we not do the same for XML / CSVs?

    When using these options, the text files are way too big to be opened to view. What is the best way to pull/filter the data using a date range/data type for XML / CSVs? 

  • Tony
    Hi Mukesh,
    thank you very much for your comment. I'm glad to hear that you really like JSON export.
    So, as it is now, the Full JSON export is the only one capable of defining a data range and data type, as you already know.
    However, there is a small margin in which you can play with CSV exports. You can export a view to a CSV file, or you can use Python for it.
    Or, you can use our REST APIs endpoints to get the information you need, then after you can use Python for compiling the JSON to CSV, so you have only the information you want.
    I hope that helps!

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