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How do I merge or migrate two Zendesk accounts?



Edited Jul 16, 2024


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9 comments

I'd like to point out that among Zendesk partners, you can check Help Desk Migration - an automated data migration tool.

Read here for more about what data can be merged, available customizations, workflow, and other detail.

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We merged our Zendesk accounts with the help of Helpando.it

They also offer Zendesk migrations from other source systems such as Jira, Freshdesk, Salesforce, etc.

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Amy Rands For both the account merging and a recent Jira migration they charged less than the other providers we reached out to + were able to cater to our custom mapping requirements.

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Has anyone migrated data from Zendesk to Kustomer, Front, or Freshdesk? 

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Hey Alyssa,
We did!
Do you have any specific question?

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Hi Dima, 

I am interested in how long it took to move over your information. And a couple deeper questions:

  • Did you need to employ engineers to do so?  
  • How did you find triggers and automations in other softwares? 
  • Did you have any interruption to your service? 

Looking forward to hearing more!

Thanks!

Alyssa

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Hi Dima,

 

we did our Freshdesk to Zendesk migration with Helpando.it

They were able to embed all our custom mapping needs. 

 

Cheers,

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Those guys from Helppando use Help Desk Migration for custom data transfer - there was a story with their former marketing manager who wrote about that here - but the Zendesk community deleted those messages because he deleted some of his messages and pretended that he is attached by others. And those guys keep adding minuses to other responses and submit answers from various fake accounts. 

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I don't necessarily need to migrate data from one account to the other.  I just need to have support requests going to my current account routed to the new account so that all NEW tickets are handled from the new account.  I don't need any of the current ticket categories, product categories, organizations, users, or other related metadata.  We will add the users and organizations as they enter new tickets.

 

Can we do that and still be able to answer tickets from the current account until we get through the unsolved backlog?  Or, if I respond to a ticket from the current account will that response be routed to the new account using email forwarding?  

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