Question

I have multiple Zendesk Support accounts that I want to consolidate. How can I move the data from one Support account into another Support account?

Answer

Migrating content from one Zendesk account to another is a deceptively large task. There is no quick or easy way to do it. This is because each object in each account has a unique ID. This includes tickets, users, organizations, custom fields, ticket forms, groups, triggers, automations, schedules, etc. You can't copy an ID from one account to another, so everything will need new IDs for the new account. This requires careful and thorough planning, especially if both accounts are already active.

Consider the following example: Account A has one group called "Support." Account B has two groups: "Support - Level 1" and "Support - Level 2." When Account A's "Support" tickets are imported into Account B, they will need a place to go. The imported tickets could all be assigned to "Level 1" or they could all be assigned to "Level 2". But also they could be split between the levels, or they could be assigned to a new "Support - Account A" group. These are all valid options. The best option depends on the workflows in Account A and Account B.

The most important step in any account migration is planning. There are a lot of details to consider, and there are a lot of decisions to make. This is true for any account merge or migration.

There are three options to migrate or merge data from one Zendesk Support account into another.

  • Self-service migration

Use our API to migrate this content yourself, use the incremental export API to export data and ticket import API to send data.

Note: For views, macros, groups, triggers, automations, SLAs, schedules, ticket forms, ticket, user and org fields, list specific end points. See the menu to the left of this article: Ticket Forms.
  • Zendesk partner service

Work with one of our Zendesk partners to handle your data migration. Reach out to the partner directly for more information. 

  • Zendesk's paid Professional Services

Engage with our Zendesk Services team, for a fee, to handle your data migration. 

Reach out to your account executive should you decide to use either Partner Services or our paid Professional Services to handle your data migration.

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