How can I limit access to articles?

Question

Can I restrict access to articles?

Answer

Yes, it is possible to restrict access to specific articles.

Open the article edit page > Article settings > click the arrow icon ( > ) below Placement > under the Viewing permissions field, select Visible to everyone or Only visible to the selected user segments, from which you can grant access to:

• Signed-in users
• Agents and admins
• Up to 10 customized user segments
  

  

To restrict the content to a specific group of end users, create user segments to apply to each article. If you want to create internal articles for your agents and admins, apply the Agents and admins visibility to your articles.

For more information, see the article: Creating user segments for Guide user permissions.

Tip: To restrict an entire section, restrict all the articles within that section.