Can I restrict access to articles?
Yes, it is possible to restrict access to articles in Help Center.
You can grant access to:
- Signed-in users
- Agents and admins
- Customized user segments
If you want to restrict the content to a specific group of end users, create user segments to apply to each article. If you want to create internal articles for your agents and admins, apply the Agents and admins visibility to your articles.
For more information, see the article: Creating user segments for Guide user permissions.