Question
Can I restrict access to articles?
Answer
Yes, it is possible to restrict access to specific articles.
Open the article edit page > Article settings > click the arrow icon ( > ) below Placement > under the Viewing permissions field, select Visible to everyone or Only visible to the selected user segments, from which you can grant access to:
- Signed-in users
- Agents and admins
- Up to 10 customized user segments
To restrict the content to a specific group of end users, create user segments to apply to each article. If you want to create internal articles for your agents and admins, apply the Agents and admins visibility to your articles.
For more information, see the article: Creating user segments for Guide user permissions.
Tip: To restrict an entire section, restrict all the articles within that section.
15 comments
Katarzyna Karpinska
Hi 1265350932309,
We have recently launched a feature that allows you to construct an article with smaller blocks of content that can be reused across all your Knowledge Base (more about Content Blocks here).
We are considering adding visibility permissions to Content Blocks as one of the potential enhancements sometime in the future. We imagine that visibility permissions would allow you to define which segment of the customers can see which parts of the article.
If you are curious about our roadmap for Knowledge Management in Guide, it is available here.
3
Dave Dyson
Unfortunately, I don't think there's a way to do this. If you'd like, here's the place to leave feedback on this for our product team: Feedback - Help Center (Guide). If you do post, please use our Product Feedback Post Template so we know as much as possible about why you want this. Thanks!
1
Jeff Michaelis
I love that I can segment my users and show articles based on those designations. I am curious if we can use the same idea for content within articles? For example, I have an article that is available to everyone, but has additional information for those who are logged in.
1
Marco
Hi Jessica,
The lock icon on the KC app would depend on the user you send the article to. The padlock shows up in the article
For more information on this, you may check this article here:
When does the padlock icon appear on articles in the KC app?
Hope this clarifies it for you. Cheers!
0
Jessica Chapin
I can't see a lock icon on our internal content in the KC app. How can I get the lock icon on internal articles?
0
Sign in to leave a comment.