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Can I assign tickets sent to a certain email address to a queue or group?



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Shannon Kertis

Zendesk Customer Care

Edited Jul 11, 2024


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hello, how about assigning an email or ticket to a specific customer support base on the email sender's email address used?

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Gabriel Manlapig

Zendesk Customer Care

Hi Antonio,

This can be done by following this article: Can I automatically route tickets from a specific customer to specific agent? 

We hope that answers your question. Thank you!

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