Question
I shut down my computer after my shift but I still got missed calls when I opened Zendesk the next day. Does shutting down the computer automatically set the Talk status to offline?
Answer
- If omnichannel routing isn't enabled and an agent shuts down their computer, their status in Talk won't automatically change to offline. They need to set their status manually.
- If omnichannel routing is enabled and an agent closes their browser, their status will change to offline after a few minutes.
Note: Omnichannel routing is the default routing experience for all new and trial customers of Zendesk Suite created on or after December 11.
For more information, see this article: Best practices for Zendesk Talk.