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Does shutting down my computer set my Talk status to offline?



Edited Jan 20, 2025


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When using unified agent status, I see that when an agent shuts down their computer, they do automatically turn to be offline. 

I made sure my “idle time” is set to be off. 

 

Is there something I'm missing in my configuration in order to make sure my status is being kept and not bouncing back to “offline” automatically? 

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Audrey Ann Cipriano

Zendesk Customer Care

Hi Ronen Tamari apologies for the confusion here! In our documentation: About Unified Agent status, the following scenarios will set the agent status to offline: 

- An agent closes the Agent Workspace without signing out (by shutting down their computer, closing their browser window, or putting their computer in sleep mode)

- An agent’s connection is lost due to a network outage

- An agent is idle for longer than the idle status threshold defined by admins

 

Hope this helps!

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