Viewing and replying to side conversations

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9 Comments

  • Petey Pinedo

    How do recover my information and accounts you guys have reviewed for me and get them back if someone hacked my account and changed all my information????

    I been waiting for a response I'm a victim of identity theft it is being investigated and I need help best and safest way to reach me is by phone

    Pete Pinedo 6618006935

      2129 Lake st.

    Bakersfield CA 93305 

    only bank account information is

     Valley Strong Credit Union acc#4523   routing#322273722

    Pete Pinedo 07/31/1988

     

     

     

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  • Dave Dyson
    Hi Petey,
     
    It seems like your correspondence has come to the wrong place! You've reached Zendesk support, and it sounds like you're probably trying to reach someone who *uses* our software to provide support. We make software that companies use to give their customers a way to contact them, but we don't actually provide support for their product, just the channel for communication.
     
    Unfortunately, we are unable to forward your email on so please try reaching them directly from their website!
     
     
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  • Shona

    I have a Trigger that will reopen a ticket when the Side Conversation is replied to.

    Question: Will this trigger reopen the ticket if it's solved or closed as well?

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  • Cheeny Aban
    Zendesk Customer Care
    Hi Shona, 

    The trigger will reopen the solved ticket but unfortunately, no other action will apply to a closed ticket. Closed tickets are locked. They can't be reopened or updated in any way. More information may be found here: What is the difference between a Solved ticket and a Closed ticket?

    I hope that helps!
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  • Sydney Neubauer
    Zendesk Luminary

    Here is a feedback post for SC limitations: Side Conversation Limitations – Zendesk help

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  • Helen Forrester

    I'm new to Zendesk, scheduled to implement it in the coming week. I've using email for side conversations and if that means that it supports full HTML display am I right in thinking that a table can be pasted into the side conversation for a Light agent to update and respond with? Many thanks.

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  • Dane
    Zendesk Engineering
    Hi Helen,
     
    I have tested it directly and light agents can create Email Side conversations.
     

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  • Helen Forrester

    Thanks Dane. Can you confirm if tables can be pasted into email side conversations? Many thanks. 

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  • Dane
    Zendesk Engineering
    Yup! The screenshot below was tested from a Light agent that created an email side conversation. The table was pasted from a spreadsheet.
     

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