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About content tags



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Elizabeth Williams

Zendesk Documentation Team

Edited Jul 12, 2024


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39 comments

Tetiana Gron would semantic search solve for this? 

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Hello, 

Is there a way to use content tags so that they show in the editor view for team members working on the article but NOT in the public view of the article?

We want to have a quick way for people editing the article to be able to identify articles belonging to a specific group. If content tags don't work that way, is there another option to create some sort of custom label that's internal only and that's prominently displayed in the editor view?

Thanks for your help.

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Mike DR

Zendesk Customer Care

Hi Reed! AFAIK internal tags isn't available yet but this is a neat feature to have, I would suggest submitting product feedback here: Giving Product Feedback at Zendesk in order for our team to have eyes on this and would be able to check how many clients would love to have this feature.

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Hi Jihoon Lee , have you find a way to do that and solve this problem ? I have the same issue. Thank you for your answer

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Paolo

Zendesk Engineering

Hi Antoine, Lee,
 
This feature is not available as of the moment, unfortunately. I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
 
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-.
 
Best,
Paolo | Technical Support Engineer | Zendesk

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As shelley said quite a while back, I'm unable to use Content Tags in the Role theme. I have them enabled, and as a Guide Admin I can create them, see them, and click through to see all articles tagged by them:

 

 

 

But the “related” section doesn't appear at the bottom of our articles. (It DOES show “related articles” but not the content tags.) Am I doing something wrong or is it not fully supported?

 

 

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Hi! At the bottom of my articles, there is still NO ‘Related To’ with the content tags underneath. There's just ‘Recently Viewed’ and ‘Related Articles’ - I see a comment that ‘Related to’ is missing, but that was well over a year ago. Any update?

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Hi Zendesk team,

Any chance we can review increasing the content tag limit of 200 again?

Any updates on this?

 

Thanks :)

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Hi, 

 

I have just submitted a help request regarding the limit of 200 for content tags. 

Given one certain (even an enterprise) instance cannot have more than 200 content tags, but can have 10+ brands and usecases, we have found it quite limiting for the use case of this really nice feature. 

Short of coding our own solution, which will not be as easy to use as the built-in one, we have not found a workaround for this limit. 

Hopefully Zendesk is able to increase that limit significantly to expand the usecase of this really nice feature as Kasper Sørensen suggested in his comment on November 15, 2022. 

 

Looking forward to the reply in these comments (public facing) as well as reply to my ticket. 

 

Thanks in advance!

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