Recent searches


No recent searches

Why can't I remove the phone number from a user profile?



image avatar

Don Moser

Zendesk Digital Resources Team

Edited Aug 21, 2024


0

3

3 comments

Hello! I have a user that has a direct line phone number and a non-direct line phone number in their account. The non-direct phone number is an incorrect number. The option to remove the non-direct line is grayed out. Why is this?

0


image avatar

Christine

Zendesk Engineering

Hi Jillian,

I have created a ticket on your behalf so I can look into the issue more.

Kindly check your email for updates. Thanks!

0


We need to remove the phone number entirely and are unable to do so as they use a shared phone number with other users.

1


Please sign in to leave a comment.