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Messaging recipe: Getting external data for your AI agent for messaging (Legacy)



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James Rodewig

Zendesk Documentation Team

Edited Feb 03, 2025


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3 comments

Can API use authenticated user's External ID to retrieve Customer specific data automatically based on ID? 

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Viktor Osetrov

Zendesk Customer Care

Hello Mokka,

You can retrieve external_ids via:

1)  Using Show User to retrieve the end-user external_id. 
• `GET /api/v2/users/{user_id}`   
Link for reference

2) Another idea is to use Bulk Import/Export   
Quote: "The external ID for a user can be set during a bulk user import or using the API."

Hope it helps
 

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How would I build an string for shipstation?  I pull in the order number with Get Details, but nothing works.  401 error and I have the ShipStation in Connections API.

https://www.shipstation.com/docs/api/orders/get-order/

Any help would be greatly appreciated.

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