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Proactive messaging conditions and events reference



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Aimee Spanier

Zendesk Documentation Team

Edited Jun 21, 2024


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6

6 comments

For multiple 'Contains at least one of' is that meant to be a comma-separated list?  Can you enter multiple possible criteria in the entry field or does it need to be individual line-items?

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Ronie Ranoy

Zendesk Customer Care

Hi Corey,

For 'Contains at least one of, the value can either be single or multi value. If you would want to enter more than one value, it will be separated by comma. An example of multiple value is account1, account2. 

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One question. If you want to apply to all URLs containing certain address with variable values after a certain point, which option should i slect?

 

For example, the addresses are,
www.abc.com/abc/(address changes here for different products)

i.e.
www.abc.com/abc/aaaa7
www.abc.com/abc/bbbb6
www.abc.com/abc/cccc9

 

How do I make it so that any address that contains exactly "www.abc.com/abc/" to show a particular proactive message? I'm trying to implement a different message for different pages. These proactive messages are bringing a good load of traffic into our bot, so we are customizing to page-level.

 

Thank you in advance.

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Ivan Miquiabas

Zendesk Customer Care

Hi John, 
 
Thanks for reaching out! 
 
To best address the scenario that you stated, You would need to create multiple proactive message for each specific URL using the "is" as an operator for each page URL so that it can be defined as that specific URL only. 
 

 
Hope that helps! 

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I want to create a proactive trigger that fires when a customer is on our help center or on our contact us page.  I can't seem to get either trigger to work.  Is that because I can't place a trigger on a page that is connected to our Zendesk Support?  Is there a work around here?

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I am also having trouble with the page URL, where the full URL doesn't seem to trigger a message but the contains at least one of does trigger a message. 

It feels as though i'm not entering the full URL correctly, but have tried this multiple times. It also seems like using the contains for multiple parts of the URL doesn't work either :/ 

Can you explain if you've had issues with full URLs before and the proactive message not firing?

 

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