Proactive messaging conditions and events reference

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4 Comments

  • Corey Saksik

    For multiple 'Contains at least one of' is that meant to be a comma-separated list?  Can you enter multiple possible criteria in the entry field or does it need to be individual line-items?

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  • Ronie Ranoy
    Zendesk Customer Care
    Hi Corey,

    For 'Contains at least one of, the value can either be single or multi value. If you would want to enter more than one value, it will be separated by comma. An example of multiple value is account1, account2. 
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  • John

    One question. If you want to apply to all URLs containing certain address with variable values after a certain point, which option should i slect?

     

    For example, the addresses are,
    www.abc.com/abc/(address changes here for different products)

    i.e.
    www.abc.com/abc/aaaa7
    www.abc.com/abc/bbbb6
    www.abc.com/abc/cccc9

     

    How do I make it so that any address that contains exactly "www.abc.com/abc/" to show a particular proactive message? I'm trying to implement a different message for different pages. These proactive messages are bringing a good load of traffic into our bot, so we are customizing to page-level.

     

    Thank you in advance.

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  • Ivan Miquiabas
    Zendesk Customer Care
    Hi John, 
     
    Thanks for reaching out! 
     
    To best address the scenario that you stated, You would need to create multiple proactive message for each specific URL using the "is" as an operator for each page URL so that it can be defined as that specific URL only. 
     

     
    Hope that helps! 
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