Question
Is it possible to create a report about a specific user
Answer
Yes, you can filter most reports by a specific user attribute. Not all datasets contain the same user attributes but most contain at least one property that can be used to create a report on a specific user. Once you have identified the attribute you want to use, you can filter it to a specific person. Use the metrics and attribute reference articles to find a user attribute that will work for your report.
- Metrics and attributes for Zendesk Support
- Metrics and attributes for Zendesk Guide
- Metrics and attributes for live chat
- Metrics and attributes for Zendesk messaging
- Metrics and attributes for Zendesk Answer Bot
- Metrics and attributes for Zendesk Talk
For more information on filtering your reports, see these articles: Filtering a report.