| Announced on | Rollout on |
| September 28, 2023 | November 16, 2023 |
We are now allowing Explore admins to view and edit all dashboards created within the same account.
What’s changing?
Explore admins now have automatic access to all dashboards in the account. To support this change, we’ve updated the tabs in the dashboard library:
- The previous All tab has been renamed to Shared with me. This tab lists the dashboards that have been shared with you as well as the ones you created. This is the default tab when opening the dashboard library.
- The My dashboards tab remains unchanged, and lists only the dashboards you have created.
- The new All tab, visible only to admins, lists all dashboards within your account.
Why is Zendesk making this change?
Admins need to see which dashboards have been created and shared so that they’re aware of what data is being communicated and to whom.
Previously, admins didn’t have a way to see and manage all dashboards created within the same account. This could cause issues with dashboard administration, such as when a user who had created dashboards left the company.
With this feature, we’re empowering admins by giving them better oversight of dashboards.
What do I need to do?
You don't need to do anything to activate this feature in your account.