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Setting up the Authenticated SMTP Connector for two-way email relay



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Sean Cusick

Zendesk Product Manager

Edited Jan 07, 2025


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Just reading thought the guide and to me it appears this would not work with Exchange Online as the connector needs to Authenticate with a username and password which exchange online does not support.  I appreciate this is still working progress but was wondering how Zendesk are intending for Exchange Online customers to be able to use this functionality.

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Sean Cusick

Zendesk Product Manager

Hi James, We are currently investigating ways that we might be able to modify the inbound portion of the feature to allow users of Exchange cloud-based services to use it. In addition to these changes we will also be releasing an Exchange Connector EAP soon, which will integrate with Microsoft cloud email services via an API. 

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