| Announced on | Rollout starts | Rollout ends |
| September 23, 2024 | September 23, 2024 | October 11, 2024 |
Zendesk is pleased to announce the ability to categorize both your shared and personal views. Categorizing views creates a folder structure in Zendesk Support so that you can more easily navigate your views list.
In addition to categorizing views, the limit for shared views has been increased from 30 to 100.
These enhancements are available to all customers.
This announcement includes the following topics:
What is changing?
You can now categorize both your shared and personal views. When you categorize views, a folder structure is created in the Zendesk Agent Workspace. This can help you maintain an easily accessible and well-structured views list for yourself and your agents.
Views can be categorized in a hierarchy of up to three levels.
Create categories by adding the double colon (::) syntax to your view titles in Admin Center.
For example, if you name a view "Tier 2::Tier 2 - Escalated::Urgent", a “Tier 2” category folder is created, with a “Tier 2 - Escalated” subcategory folder. “Urgent” is the view nested under the subcategory folder.
Why is Zendesk making this change?
We’ve heard your feedback about needing a way to organize your views into clear and structured categories. By providing more flexibility in how views are structured and increasing the shared views limit, Zendesk aims to help you scale effectively as your business grows.
What do I need to do?
This feature is automatically enabled for your account and you don’t need to do anything. See Categorizing your views to learn more.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.