Creating a zero-training AI agent

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AI agents - Advanced

Creating a zero-training AI agent is the first step in automating customer service solutions for your end users. Zero-training AI agents use generative AI-powered use cases to understand a customer's message and link to the appropriate dialogues.

This article contains the following topics:

• Creating a zero-training AI agent
• Next steps

Creating a zero-training AI agent

You must have the Client Admin permission to create a new AI agent. For more about user permissions, see Managing Users.

To create a zero-training AI agent

1. In the main menu on the left, click AI agent management > Create AI agent.
2. In the AI agent name field, enter a descriptive name for your AI agent.
3. Under Channel, select either Chat (messaging) or Ticket (email), depending on what channel you want your AI agent to work for.
4. In the Industry drop-down field, select one of the following options that best fits the industry the AI agent will be used for.
   This setting impacts benchmark and other industry-related settings throughout your account.
   
   • Airline
   • Gaming
   • Telecommunication
   • E-Commerce
   • Banking
   • Other
5. In the Select Language drop-down, select the language your AI agent should use.
   The Icon drop-down updates to reflect the selected language.
6. Click Create.
   

Next steps

After you create a zero-training AI agent, you can:

1. Continue configuring the AI agent on the AI agent settings page. For details, see Accessing and viewing settings for advanced AI agents.
2. Create use cases that allow the AI agent to understand customer requests. See Creating and managing use cases for zero-training AI agents.
3. Create dialogues that connect to use cases to allow the AI agent to respond to customer requests appropriately. See Dialogue Builder Explained.