Using carousels in advanced AI agents with Freshchat

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AI agents - Advanced

When adding carousels to your dialogues, there are a few things to keep in mind since Freshchat has its limitations in terms of supporting rich format messaging. 

This article covers:

• Limitations 
• Example in Dialogue Builder

Limitations

Type	Limitations
	Every field is mandatory Must followed an AI agent message Min. 2 cards Image URL Must be a valid http/https URL Image File Size Maximum 2 MB Image Format JPEG, PNG and GIF formats are supported Card Title Max. 128 characters Description Max. 70 characters
	Max 2 buttons Type - must of one of each Button Dialogue continues  Button with external link Dialogue ends here Max. 2000 characters Must be a valid http/https URL Button Text Mandatory Max. 33 characters

In Dialogue Builder