Add a Flow Builder Dataset


  • Official comment
    Daniel Aron
    Zendesk Product Manager

    Hi Brianne, Rafael and Leyanne, we have now released an initial Flow Builder dataset and dashboard in Explore. It is fairly simple to start with but we plan to expand the data available in the future. Let us know what you think!

  • Permanently deleted user

    We're also looking forward to this new dataset. This productboard card seems to target that specifically.

    This is quite critical for us to understand how to evolve our existing Flow Builder setup and serve our customers the most relevant information.

  • Leyanne

    I would also find this useful. 

  • Permanently deleted user

    Thanks for the update, Daniel Aron!

    We're already aligning based on data we've retrieved from the new dataset.

    Looking forward to getting additional data there. Hopefully, data on:

    • Type of Flow Actions taken, including times the flow has been reset per instance. 
    • Articles Opened out of those suggested
    • Within or outside business hours (set in the flow)
    • Requester information from their profile as attributes
    • Device metadata
    • Time spent between each interaction
    • Resulting ticket ID, when one is created.
  • Nicolo

    Hi there,

    I am exploring flow builder reporting in explore and I have a question. You can display "total users", "engaged with bot" and "transferred to agents", in a preferable time range.

    My question is; is there a way to monitor where our "potential" customers come from by, for example, detecting their device that they are using? I am talking about the "total users" and the "users engaging with bot". 

    If there is not; would this be a feature you can implement in the near future?

    Thank you,



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