Views limitation

Thank you, Haydn Reid! That's fantastic news - looking forward to it.

Greg Moore - On Sept. 11 Zendesk announced that there will be an update to the Views Limitation coming on Sept. 29 2023. The limit will be increased to 30 shared views, and 10 personal views.
https://support.zendesk.com/hc/en-us/articles/6059161161498-Announcing-improvements-to-the-views-experience-in-Support 

We would like to be able to also include more views. This limitation feels very arbitrary and easy to fix. Will the Product + Dev team at Zendesk please prioritize this improvement to be released in the next 30 days? 4+ years since it was first requested and 6 months since the last update that the feature is in Beta seems rather insane by modern SaaS development standards given the popularity of the ask.

+1 to needing more than 12 views visible

Salvador Vazquez - Per your comment from June 16th, is Zendesk still on pace to increase to 30 shared /10 personal views by Q4? Just wanted to check in since we're nearing the last month of Q3.

We have been using the Lovely Views App for this purpose and are happy with how it works. However, so far we only had 7 agents need it, so the extra cost of less than 20$/month was okay. 

Now we are rapidly growing and have a total of 48 agents who need to see more views than they currently can with the 12-limitation AND they should be organized like we can in the Lovely Vies App. Of course this will mean bigger extra cost to us monthly now again. 

It blows my mind, that an external app on this exists, that functions just like many ZD customers would need it to - yet ZD itself needs this long to get this live. Especially after the most recent cost increases for ZD in general, it's unfortunate that these very basic and logical functions are still not natively possible in ZD. We really hope for an update on this soon, so that we can get rid of the external app.

Any updates on a release window?

Would love to see more than 10 personal views available... Our users (and I imagine other Zendesk users too) that require this function usually manages a bit more than that. Maybe if we can have 40 views maximum displayed like Zendesk has currently planned, but instead of a fixed amount for each views we let the users decide how many shared views and how many personal views they want to display as long as they don't go beyond 40? That way we have more flexibility on deciding which views to utilize for different team needs.

When will this be rolled out?