Create a trigger based on the condition if a CC matches some emailaddress

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+1 Right now ZD doesn't support an email that is forwarded to an address that forwards to ZD. Nor does it support BCC. So tickets route randomly even if there is a CC consistent on the trigger as it cannot preserve the received at address.

We can update our config to automatically CC an address but if ZD can't trigger off of CC's then it isn't a workaround we can utilize. If it was a feature, then we could save a lot of workarounds and heartache with our setup today

Very basic condition not just in other ticketing systems but even in outlook (!).
When can the realease be expected?

Could an Zendesk employee please comment? 

I hope this function is working soon.

I'd love this.. Zendesk hurry up

Upvoting this as well as we would need a trigger based on the ccéd recipient. 

I need to create a rule according to which a specific performer would be assigned to each ticket created from mail, in a copy of which specific email boxes would be specified.
All emails that fall into ZenDesk from the addresses specified in the copy (CC) should be automatically transferred to the artist I selected from the list of performers of the Support group.

I need this, too. I've started using Zendesk for certain communication with customers with me directly (via a separate personal email alias that isn't my normal "work email"), not via our support address. For the most part, the customer doesn't see these communications a "tickets". They are not handled by our support team and they don't "look" like support tickets, they just look like normal email conversation. They do (because I haven't figured out a way to make this not happen, unfortunately) show up as tickets in the Help Center under "My Activities"). Anyway, I want to handle the case that someone later on that email thread adds support@ as a CC, thinking that that will open a support request. It will NOT, and our support team has requested that I NOT set up triggers that would automate creation of a support ticket in this case. So I thought instead I'd set up a trigger to at least send an autoresponse to the user, if it is outside my business hours, letting them know that if the issue is urgent and they need to contact support, they need to start a new separate thread with support@. But the only way I can see to make this work is to be able to have a trigger take action based on the presence of a specific CC.... and per this thread, I gather it's not possible. 

Agreed - This would be very useful - is this in the product roadmap?

We would very much like to create triggers based on CC email addresses.

Sometimes people are responding to a customer outside of Zendesk, but also CC'ing our main support email, which doesn't get picked up by our normal email routing (which is based on Received At).