I have disabled the "Offline Message Notification" in my profile, and want to do it for the whole account. The only way now is for every agent to login and do it under their profile. This is a HUGE (a BIG HUGE) inconvenience and stupid thing. As an admin, I should be able to change this simple setting on an account level.
Again, please DO NOT tell me to use an API or something like that. Not everyone has the bandwidth of the software/development team.
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