Round Robin assignment
Planned-
Brett Bowser Thanks so much for sending that my way, looks like we aren't a best fit for the EAP since we haven't switched over to Agent Workspace. I will talk to my team about the lift and capacity we have to switch over.
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That sounds great Jessica :) Let us know if there's anything else we can help with in the meantime!
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Hi, we are preparing for a General Release of our omnichannel routing engine in Q3. I will post here when we have an exact date
Barry
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13 years after this thread was started, I really hope it's available by now. Been trying to find a best practice/recipe to solve this exact challenge in our account. Anyone here any updates?
If no solution within Zendesk, is the Round Robin App still the best way to go? -
Hi Yvonne Uder
We have had an EAP running for the past few months, and the routing engine is going to be released in Q3
Barry
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Thirteen years is roughly two eons in Interweb years. ;-) Only Airtable has taken more than a decade to add the Split() function and that clock is still ticking to this day.
On August 8th, 2013 I crafted a solution for BetterCloud (Mike Stone). It was a round-robin assignment for Zendesk and BetterCloud loved it. I used Google Apps Script and it became widely used by many Zendesk admins when BetterCloud shared it openly here.
I'm amazed that no one has taken this to the level where AI and GPT-3 could take it now that so many more intelligent things are possible. Where's the innovation for a process that is so critical and needed by so many organizations?
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