Webhooks Failure

2 Comments

  • Zach Anthony
    Zendesk Product Manager

    Hey there! While it is not possible today, these are problems that we are considering for future development. Some things we are interested in understanding is who should be notified of a failure (e.g. all admins, just the account owner etc.) and what types of failures are worth alerting on.

    We would love to hear more about if you have any thoughts about what you would expect for your use cases.

    1
  • Admin WEBHELP

    Hello, I think an admin or end user can be alerted. On my side, we have technical admin that take in charge complex triggers, html format, routing, Webhooks, integration... and production admin that take care of views, workflow.

    I think technical admins need to be alerted, and maybe a end user as webhhoks is used on our side to send information from Zendesk to other tools. This other tools admin can be put in Zendesk as end user to be alerted.

    I think a message can be sent for each failure with the error code detected.

     

    1

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