Option to replace AnswerBot Icon in Flowbuilder
Option to replace AnswerBot Icon in Flowbuilder:
Feature Request Summary:
It would make sense to be able to personalize the AnswerBot icon in the Flowbuilder in the Messaging Widget.
Enabling to further brand the visuals of the Flowbuilder and the Messaging Widget is a must-have. The current AnswerBot icon does not necessarily tell the end-user that it is a bot, and also makes it hard for admins to give the bot a branded personalization if wanted.
I'm suggesting one of the two options below:
- New setting in either the Flowbuilder settings or the Messaging widget settings:
Upload field for the icon to replace the AnswerBot Icon
- Using the logo already enabled to upload on the Messaging Widget settings page, used in the header of the Widget.
For clarification on which icon I'm referencing, please check out the below screenshot:
Other necessary information or resources:
The only other option to achieve this, suggested by Zendesk, is to build a custom widget using SunCo and web messenger - which for us as Zendesk admins are overkill in my opinion.
Thanks for the feedback. Custom Avatar is something we plan to support but I can't give an exact timeline at this stage.
Just dropping a quick anecdote.
I had a meeting about the progress we are making with the Flow builder. At some point the CEO said "This looks like a wall outlet, its ugly. Who designed it?!"
Then I had to defend the fact that it is not something we can change.
I was only able to fully convince all attendees by pulling up this thread.
What perhaps might be a nice bandage fix is being able to use the logo as the avatar (on/off with checkbox "use as avatar").
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